How it works

From first call to care at home

A practical pathway for Support at Home and NDIS enquiries — plus the 2026 policy changes families need to know.

Getting started

Four clear steps — we walk with you

Many Chinese families delay applying because it feels complicated. We make each step practical.

1
Free consultation
Call or leave a message. We aim to reply within 15 minutes during business hours.
2
Government assessment
We help you contact My Aged Care or discuss your NDIS plan management type.
3
Care planning
Together with you and your family, we confirm the supports that matter most.
4
Start services
We match a suitable trilingual carer and begin support at home.

Home Care Packages were replaced by Support at Home from 1 November 2025. These points matter most for families in 2026:

1.Eight support classifications replace the former four HCP levels
2.Budgets are released quarterly
3.AT-HM (assistive technology and home modifications) has a separate budget
4.Clinical care is fully government-funded with no participant contribution
5.Price caps apply to services from 1 July 2026
6.From 1 October 2026, Personal Care is expected to be reclassified as fully funded clinical care
7.People who held an HCP before 12 September 2024 are protected by the No Worse Off principle
8.CHSP is not expected to merge until July 2027 at the earliest

This is general information, not personal advice. Always confirm details with My Aged Care and your assessor.

Call us now, or leave your details — we will respond in your preferred language.